Shipping & Returns

Shipping

All orders are shipped within 2 business days. Please note, we are not in the studio on the weekends.  We ship all orders via USPS with tracking unless another form of shipping is requested/purchased.  Once your order is shipped, a confirmation with the tracking number will be sent to you.
For all US orders, we anticipate a 3-5 day shipping time.  Be sure to contact us if you need an item sooner as rush shipping is available for an additional fee.
For our international customers, please note that shipping can take up to 14 business days. We are not responsible for additional taxes & customs fees that your country may charge so please plan accordingly.


Return Policy

We know that buying online can be tricky. We do our best to provide all of the details & information for our products in the description. However, in the event you receive your order and are not satisfied, you can return the item within 14 days for a full refund (minus shipping fees). If for some reason, there is an error on our part, we will gladly refund shipping as well.  If you need to return an order, be sure to contact us via our online form or at hello@avenuetwentyone.com so that we know to expect the package.


Please note that we are not responsible for items that are damaged during shipping. We do our best to package all products carefully to prevent damage. We recommend contacting us to purchase additional insurance if you are concerned about your order being damaged during shipping.

Workshop Cancellation & Return Policy

Due to the nature of our classes & workshops, seats are non-refundable. However, they are transferrable. Should you be unable to attend a workshop you purchased a seat for, you may transfer the seat into someone else's name.  Because most workshops have personalized gifts from the host, it is important to contact us if you will not be attending & have a replacement coming.

*We are not responsible for finding a replacement attendee but some classes do have wait lists available so be sure to contact us as we may be able to help pair you with someone that is interested in purchasing your seat.*